FRECUENT ASK QUESTIONS
1- Can I cancel or modify a hotel reservation? Is there and extra cost to cancel or modify the reservation?
*The hotel will charge one night deposit to secure the booking, which is not refundable in case of cancellation.
*Cancelations 5 days before arrival, same day check in or no show, the hotel will charge full stay.
*If you change the reservation, deposit will not be refundable, the date may only be modified if the hotel has availability and if there is any difference will be pay by the customer.
*Cancellation 6 to 30 days before arrival will be a penalty of 50% percent of the total reservation.
*In particular season (Easter, Christmas and New Year) must be canceled 30 days prior to arrival, otherwise the total reservation will be charged.
*In case of full payment in advance and no matter the season will be no refund in case of cancellation or no show.
2- How I know if my reservation has been confirmed successfully?
R= you will a confirmation via email
3- Do I have to add the kids to the reservation?
R= Yes, indicating the ages
4- What time is the check in and the check out?
R=the check in is at 15:00 hrs. And the checkout is at 12:00 hrs.(noon)
5- What can I do if don´t receive the hotel confirmation email?
R= Contact us via phone number +52 (984)8033839/40
6- How do I book the hotel?
R= you can send an email to firstname.lastname@example.org
7- What is included in the hotel`s rate?
R= Only the room , with benefits like : Free access to the beach club, umbrella, and 10% discount, welcome cocktails in restaurants and preferential rates in a private tours. Meals are not included
8- What can I do if the hotel does not have my reservation?
R=Contact us to email@example.com
9- Do I have to notify the hotel if I arrive after 18:00 hrs. ?
R= Yes, by telephone number +52 (984)8033839/40 or email to firstname.lastname@example.org
10- Can I extend the stay while I am at the hotel?
R= Of course (if there are rooms available we will be delighted to extend your stay)
11- How do I request a room with specials features?
R= you can send a request to email@example.com
12- What documents I need at check in?
R= Official ID or passport and credit card
13- Are pets allowed?
R= No, sorry
14- How many rooms can I book?
R= All you need (if there are rooms available)
15- How to know the facilities and additional services the hotel offer?
R= Visiting our website
16- When do I have to pay the hotel reservation?
R= The deposit of one night is required at time of booking to guarantee the space and the remaining balance must be paid at the indicated deadline in your confirmation letter
17- Can I give my opinion on the hotel?
R= Yes of course, on tripadvisor, website, social networks or at the hotel’ front desk
18- Can I book a reservation for the same day?
R=of course (if there are rooms available)
19- What´s the minimum age to make a hotel reservation?
R= 18 years old
20- Are the rooms exactly the same as the photos on the website?
R=Yes of course
21- Where can I see the opinions of other guests that have stayed at the hotel?
R= on our website tripadvisor or social networks
22- Does the hotel offer a transportation service? If so, how can request it?
R= via our website, detailed information is listed in our website or contact us at firstname.lastname@example.org
23- How do I request information and cost of your parking services?
R= Contact us to email@example.com
24- Is there air conditioning all the time?
R= Yes, all the time
25- Will someone contact me when if I share a comment or feedback about my stay?
R= Yes, of curse